Privacy Policy

ORBTL Digital (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

🔹 1. What This Policy Covers

This policy applies to all personal information collected through our website, digital platform, contact forms, and communications. By interacting with ORBTL Digital, you consent to the practices described in this policy.

🔹 2. What Information We Collect

We may collect the following types of personal information:

Your name

Email address

Phone number

Business name

Website and user activity (via cookies and analytics)

Payment details (via Stripe)

Messages sent through contact forms or chat

Information relating to your use of our CRM platform or services

🔹 3. How We Collect Information

We collect data through:

Online forms and demo requests

Cookies and tracking technologies

Direct communications (email, SMS, chat)

Automated workflows powered by our CRM system (GoHighLevel)

Integrated third-party platforms such as Google, Meta, Stripe, and Twilio

🔹 4. Why We Collect Personal Information

We use your information to:

Deliver free demos and service walkthroughs

Respond to enquiries and provide support

Manage onboarding, invoicing, and client relationships

Send marketing messages (email and SMS), with opt-out options

Improve user experience through analytics and feedback

Automate communications and tasks within the platform

🔹 5. Third-Party Data Sharing

We only share your information with third-party providers when necessary for delivering services. These include:

Stripe – secure payment processing

Google & Meta – for advertising, analytics, and retargeting

Twilio – for sending SMS notifications

GoHighLevel – for CRM, automations, and platform delivery

All third-party integrations are encrypted and comply with Australian data security standards.

🔹 6. How We Protect Your Data

We take reasonable steps to protect your information using:

Secure servers and encrypted databases

Access control and user permissions

Compliance with leading privacy and security frameworks

Secure data transfers to trusted third parties only when required

🔹 7. Cookies & Tracking

We use cookies and tracking technologies to improve website performance and personalise user experience. This includes the use of Google Analytics, Facebook Pixel, and other performance tracking tools.

You can manage cookie preferences through your browser settings.

🔹 8. User Rights & Access

You have the right to:

Request access to your personal information

Correct or update your information

Request deletion of your data

Withdraw consent to receive marketing communications

To make a request, contact us at [email protected] and we will respond within a reasonable timeframe.

🔹 9. Consent & Opt-Out Options

By providing your personal information, you consent to its use as described in this policy.

You can opt out of receiving promotional messages at any time by clicking “unsubscribe” in our emails or contacting us directly.

🔹 10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we’ll revise the "Last updated" date above. If changes are significant, we will notify users via email or website notice.

🔹 11. Contact Us

For privacy-related questions or data requests, please contact:

📧 Email: [email protected]